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TERMS & CONDITIONS

From 4 July 2017

These Booking Conditions, together with any other written information we brought to your attention before we confirmed your booking, form the basis of your contract with Go Active Tours Ltd., Charles Lake House, Claire Causeway, Crossways Business Park, Dartford, Kent, DA2 6QA, company number 10295622 (“we”, “us”, “our”). Please read them carefully as they set out our respective rights and obligations. In these Booking Conditions references to “you” and “your” include the first named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is added or transferred.

By making a booking, the first named person on the booking agrees on behalf of all persons detailed on the booking that:-
He/she has read these terms and conditions and has the authority to and does agree to be bound by them;
He/she consents to our use of information in accordance with our Privacy Policy;
He/she is over 18 years of age (or if they are not 18 years of age then the first named person is over 18 years of age and is responsible for those who are under 18 years) and where placing an order for services with age restrictions declares that he/she and all members of the party are of the appropriate age to purchase those services;
He/she accepts financial responsibility for payment of the booking on behalf of all persons detailed on the booking.

1. Booking and Paying for your Arrangements
A booking is made with us when a) you tell us that you would like to accept our written or verbal quotation; b) unless stated otherwise (see below) you pay us a deposit of 25%, for each person travelling, up to 60 days before the start date (or full payment if you are booking within 60 days of the start date); and c) we issue you with a booking confirmation. Please note that some of our destinations require different payment terms but we will advise you of this before you book. We reserve the right to return your deposit and decline to issue a confirmation at our absolute discretion. A binding contract will come into existence between you and us as soon as we have issued you with a booking confirmation that will confirm the details of your booking and will be sent to you or your travel agent.
The balance of the cost of your arrangements (including any applicable surcharge) is due not less than 70 days prior to the scheduled start date. If we do not receive this balance in full and on time, we reserve the right to treat your booking as cancelled by you in which case the cancellation charges set out in clause 8 below will become payable.

2. Accuracy
We endeavour to ensure that all the information and prices both on our website and in our brochures are accurate, however occasionally changes and errors occur and we reserve the right to correct prices and other details in such circumstances. You must check the current price and all other details relating to the arrangements that you wish to book before your booking is confirmed.

3. Flights
Please note that we do not provide flights as part of the packages that we offer for sale but we are able to put you in touch with one of our preferred flight partners who offer a friendly and efficient service at competitive prices.

4. Our Responsibilities
(1) We will accept responsibility for the arrangements we agree to provide or arrange for you as an “organiser” under the Package Travel, Package Holidays and Package Tours Regulations 1992 as set out below. Subject to these booking conditions, if we or our suppliers negligently perform or arrange the services which we are obliged to provide for you under our contract with you, as set out on your confirmation invoice, we will pay you reasonable compensation. The level of such compensation will be calculated taking into consideration all relevant factors such as but not limited to: following the complaints procedure as described in these conditions and the extent to which ours or our employees’ or suppliers’ negligence affected the overall enjoyment of your holiday. Please note that it is your responsibility to show that we or our supplier(s) have been negligent if you wish to make a claim against us.
(2) We will not be responsible or pay you compensation for any injury, illness, death, loss, damage, expense, cost or other claim of any description if it results from:-
the act(s) and/or omission(s) of the person(s) affected;
the act(s) and/or omission(s) of a third party unconnected with the provision of the services contracted for and which were unforeseeable or unavoidable; or
unusual or unforeseeable circumstances beyond our or our supplier(s)’ control, the consequences of which could not have been avoided even if all due care had been exercised; or
an event which either ourselves or our supplier(s) could not, even with all due care, have foreseen or forestalled.
(3) We limit the amount of compensation we may have to pay you if we are found liable under this clause:-
(a) Loss of and/or damage to any luggage or personal possessions and money
The maximum amount we will have to pay you in respect of these claims is an amount equivalent to the excess on your insurance policy which applies to this type of loss per person in total because you are assumed to have adequate insurance in place to cover any losses of this kind.
(b) Claims not falling under (a) above and which don’t involve injury, illness or death
The maximum amount we will have to pay you in respect of these claims is twice the price paid by or on behalf of the person(s) affected in total. This maximum amount will only be payable where everything has gone wrong and you or your party has not received any benefit at all from your booking.
(c) Claims in respect of international travel by sea and rail, or any stay in a hotel
Under this contract you acknowledge that we do not provide any flights. Any flights you wish to take should be booked by you separately. Therefore no claims for denied boarding, flight delays, missed flights etc. can be made against us.
The extent of our liability will in all cases be limited as if we were carriers under the appropriate Conventions, which include The Athens Convention (with respect to sea travel); The Berne/Cotif Convention (with respect to rail travel) and The Paris Convention (with respect to hotel arrangements). You can ask for copies of these Conventions from our offices. Please contact us. In addition, you agree that the operating carrier or transport company’s own ‘Conditions of Carriage’ will apply to you on that journey. When arranging transportation for you, we rely on the terms and conditions contained within these international conventions and those ‘Conditions of Carriage’. You acknowledge that all of the terms and conditions contained in those ‘Conditions of Carriage’ form part of your contract with us, as well as with the transport company and that those ‘Conditions of Carriage’ shall be deemed to be included by reference into this contract.
When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from the transport provider or hotelier for the complaint or claim in question.
(4) It is a condition of our acceptance of liability under this clause that you notify any claim to ourselves and our supplier(s) strictly in accordance with the complaints procedure set out in these conditions (see clause 17 ‘Complaints Procedure’).
(5) Where any payment is made, the person(s) receiving it (and their parent or guardian if under 18 years) must also assign to ourselves or our insurers any rights they may have to pursue any third party and must provide ourselves and our insurers with all assistance we may reasonably require.
(6) Please note, we cannot accept any liability for any damage, loss or expense or other sum(s) of any description: (a) which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you; or (b) relate to any business.
(7) We will not accept responsibility for services or facilities which do not form part of our agreement or where they are not advertised in our brochure, for example any excursion you book whilst away, or any service or facility which your hotel or any other supplier agrees to provide for you.

5. Passport, Visa and Immigration Requirements and Health Formalities
It is your responsibility to check and fulfill the passport, visa, health and immigration requirements applicable to your itinerary. We can only provide general information about this. You must check requirements for your own specific circumstances with the relevant Embassies and/or Consulates and your own doctor as applicable. Requirements do change and you must check the up to date position in good time before departure.
Most countries now require passports to be valid for at least 6 months after your return date. If your passport is in its final year, you should check with the Embassy of the country you are visiting. For further information contact the Passport Office on 0870 5210410 or visit https://www.gov.uk/browse/citizenship/passports.
Special conditions apply for travel to the USA, and all passengers must have individual machine readable passports. Please check www.usembassy.org.uk. For European holidays you should obtain a completed and issued form EHIC prior to departure.
Up to date travel advice can be obtained from the Foreign and Commonwealth Office, visit https://www.gov.uk/travelaware.
Non-British passport holders, including other EU nationals, should obtain up to date advice on passport and visa requirements from the Embassy, High Commission or Consulate of your destination or country(ies) through which you are travelling.
We do not accept any responsibility if you cannot travel, or incur any other loss because you have not complied with any passport, visa, immigration requirements or health formalities. You agree to reimburse us in relation to any fines or other losses which we incur as a result of your failure to comply with any passport, visa, immigration requirements or health formalities.

6. Contacting You
If you book via our website or have opted in other circumstances for us to contact you via email, we will communicate with you using the email address you have provided, for example, to provide your e-confirmation, e-ticket, e-cancellation, etc. We will assume that your email address is correct and that you understand the risks associated with using this form of communication. Please note that you may still have to contact us directly by telephone or in writing as required in our Terms and Conditions.

7. Insurance
Adequate travel insurance is a condition of your contract with us. You must be satisfied that your insurance fully covers all your personal requirements including cancellation charges, medical expenses and repatriation in the event of accident or illness. If you choose to travel without adequate insurance cover, we will not be liable for any losses howsoever arising, in respect of which insurance cover would otherwise have been available.

8. Prices
The price of your travel arrangements has been calculated using exchange rates quoted on www.xe.com.
We reserve the right to amend the price of unsold holidays at any time and correct errors in the prices of confirmed holidays.
The price of your confirmed holiday is subject at all times to variations in:
(i) transportation costs, including the cost of fuel; or
(ii) dues, taxes or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports and airports; or
(iii) the exchange rates used to calculate your arrangements.
Such variations could include but are not limited to transportation cost changes which are part of our contracts with travel providers (and their agents) and cruise ship operators.
We will absorb and you will not be charged for any increase equivalent to 2% of the price of your travel arrangements, which excludes insurance premiums and any amendment charges and/or additional services or travel arrangements. You will be charged for the amount over and above that, plus an administration charge of £1.00 per person together with an amount to cover agents’ commission. If this means that you have to pay an increase of more than 10% of the price of your confirmed travel arrangements (excluding any insurance premiums, amendment charges and/or additional services or travel arrangements), you will have the option of accepting a change to another holiday if we are able to offer one (if this is of equivalent or higher quality you will not have to pay more but if it is of lower quality you will be refunded the difference in price), or cancelling and receiving a full refund of all monies paid to us, except for any insurance premiums and any amendment charges and/or additional services or travel arrangements. Should you decide to cancel for this reason, you must exercise your right to do so within 14 days from the issue date printed on your final invoice. We will consider an appropriate refund of insurance premiums paid if you can show that you are unable to transfer or reuse your policy.
Should the price of your holiday go down due to the changes mentioned above, by more than 2% of your confirmed holiday cost, then any refund due will be paid to you. However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.
There will be no change made to the price of your confirmed holiday within 30 days of your departure nor will refunds be paid during this period.

9. Jurisdiction and Applicable Law
These Booking Conditions and any agreement to which they apply are governed in all respects by English law. We both agree that any dispute, claim or other matter which arises between us out of or in connection with your contract or booking will be dealt with by the Courts of England and Wales only. You may however, choose the law and jurisdiction of Scotland or Northern Ireland if you live in those places and if you wish to do so.

10. If We Cancel or Amend Your Booking
At Go Active Tours we will do our best to provide the holiday you have booked. However, if, for example, there are not sufficient people booked on your holiday or you do not pay the balance on time, we may cancel it. We reserve the right to cancel your holiday in any circumstances but if we cancel your holiday, except where this is because you have not paid, we will offer you a refund or a replacement holiday that is of equivalent or similar standard and price, if we are able to offer you one.
Should you choose this option the terms and conditions of your holiday will not change and these conditions will still apply. In either situation we will pay you compensation, using the scale shown (unless we cancel your holiday because you do not pay us the balance of the holiday price or because of one of the events listed below in ‘Events Beyond Our Control’ (Force Majeure) and we will always refund the difference in price if the replacement holiday is of a lower price and quality. We will not cancel your holiday less than 10 weeks before you go, unless this is the result of one of the events listed in ‘Events Beyond Our Control’ (Force Majeure).
We hope that we will not have to make any changes to your holiday but sometimes it is necessary. We reserve the right to do this at any time. We will let you know about any important changes when you book. If you have already booked, we will let you know as soon as possible.

Major Changes to Your Holiday
Occasionally we might have to make major changes to your accommodation or transport arrangements. For any major changes to your holiday we will pay compensation unless the change is for reasons beyond our control (see below ‘Events Beyond Our Control’ (Force Majeure)), using the scale shown. This may include the following: a significant change of destination; a change in accommodation to that of a lower category, a change in the time of your departure or transportation by more than 12 hours. If we inform you about any of these major changes after we have confirmed your holiday booking, you may either:
– accept the new arrangements offered by us; or
– accept a replacement holiday from us of equivalent or similar standard and price, at the date of the change, if we are able to offer you one. Should you choose this option the terms and conditions of your holiday will not change and these conditions still apply to your booking;
or
– cancel your holiday with us and receive a full refund of all monies paid.
Either way, we will pay you compensation, using the compensation table shown, unless the change is for reasons beyond our control (see below ‘Events Beyond Our Control’ (Force Majeure)) and we will always refund the difference in price if the replacement holiday is of a lower standard and price.
This standard payment will not affect your statutory or other legal rights. We will only make one payment for each full-fee-paying adult in the holiday booking. Any children not paying the full adult fee will receive 50% of these amounts.
You must notify us of your choice within 7 days of our offer. If you fail to do so we will assume that you have chosen to accept the change or alternative booking arrangements.

Compensation
Compensation will be paid according to the following scale.




Period before departure when a major change is notified
70 days or more
70 – 15 days
15 – 0 days


Compensation payable per adult
0
£10
£25


The compensation that we offer does not exclude you from claiming more if you are entitled to do so.

IMPORTANT NOTE: We will not pay you compensation in the following circumstances:
where we make a minor change;
where we make a major change or cancel your arrangements more than 70 days before departure;
where we have to cancel your arrangements as a result of your failure to make full payment on time;
where the change or cancellation by us arises out of alterations to the confirmed booking requested by you;
where we are forced to cancel or change your arrangements due to Force Majeure (see below).

Please note: Where accommodation with a higher price than the original accommodation is offered by us and accepted by you, the difference in price will be deducted from any compensation payable. In no case will we pay compensation if accommodation is offered by us and accepted by you with a higher price than that originally booked in the same location where no additional payment is made by you.
If we become unable to provide a significant proportion of the services that you have booked with us after you have departed, we will make alternative arrangements for you at no extra charge and, if appropriate in all the circumstances, will pay you reasonable compensation.

If the Alteration Is Unacceptable to You
If any major change indicated above is not acceptable to you, you can cancel your holiday booking. In this case, we will refund all the money you have paid us and will pay you compensation, as shown above, depending on how many days before your holiday we inform you of this change unless the change is for ‘Events Beyond Our Control’ (see below). This payment will not affect your statutory rights.

Events Beyond Our Control (Force Majeure)
Except where otherwise expressly stated in these booking conditions we will not be liable or pay you compensation if our contractual obligations to you are affected by any event which we or the supplier(s) of the service(s) in question could not, even with all due care, foresee or avoid. These events can include, but are not limited to war, threat of war, civil strife terrorist activity and its consequences or the threat of such activity, riot, the act of any government or other national or local authority including port or river authorities, epidemics, health risks and pandemics, industrial dispute, lock closure, natural or nuclear disaster, fire, chemical or biological disaster, unavoidable and unforeseeable technical problems including transport over which we or our supplier(s) have no control; hurricanes and other actual or potential severe weather and river conditions, and any other similar events outside our or the supplier(s) concerned’s control. Advice from the Foreign Office to avoid or leave a particular country may constitute Force Majeure.

11. If You Want to Change Your Booking
1. You will receive an invoice once your booking is confirmed. You must ensure all names and details are correct and contact us straight away if there is something that needs correction or if you do not receive the invoice within 7 days of confirming your booking.
2. You may transfer your booking to another person, providing the following conditions are met:
– The change is authorised in writing.
– The new lead passenger accepts the transfer and the terms of our agreement.
– That person complies with the terms of the existing booking.
– That person has valid holiday insurance – you cannot transfer your holiday insurance to the new lead passenger.
There will be a fee to change a name on a booking outside 14 days to departure; this will be added to the new invoice. The new lead passenger (and you should they fail to pay) will be responsible for the payment of any balance due.
3. An Amendment Fee will be charged for each detail of your booking we allow you to change (see guide to our amendment fees table below). Please note that more major changes, including but not limited to, travelling later than planned, changes which lower the basic price of your holiday, and changes which result in your holiday ceasing to be a Package Holiday will be treated as a cancellation and incur the appropriate charges.
4. Some accommodation is priced according to the number of people staying there. If your party size changes, we will recalculate your booking cost based on the new number of people going. This extra cost isn’t a cancellation charge and it isn’t normally covered by insurance.
5. Some arrangements cannot be changed once they have been added to your booking. These include: transfers, accommodation options such as upgrades and late checkout from rooms. Certain extras, such as excursions may be non-refundable. We will make this clear when you book those arrangements but please check with us if you are unsure.
Amendment Fees



Changes


29 days or more to departure


28 – 15 days to departure


14 – 0 days to departure


To change a name, passenger or passenger type


£50 per person


£50 per person


100% of original cost


To change accommodation, duration and/or to travel earlier than planned*


£50 per person


100% of original cost


100% of original cost


To travel later than planned


Cancellation charges apply – see clause 12 ‘If you cancel your booking’


Cancellation charges apply – see clause 12 ‘If you cancel your booking’


Cancellation charges apply – see clause 12 ‘If you cancel your booking’


* Please note there won’t be any reduction in the price you pay for these amendments, even if your new travel arrangements are cheaper than the original booking.

12. If You Cancel Your Booking
These charges are based on how many days before your booked departure we receive your cancellation notice, and are a percentage of the total cost of your booking, not including your insurance premium. If you want to cancel one or more passengers on the booking you will need to pay a proportion of the applicable cancellation charge for those passengers.




Period Before Departure When Notice Of Cancellation Is Received


Percentage Of Total Booking Price Surrendered


56 days or more
56 – 15 days
14 – 0 days


Loss of deposit
75%
100%



Your deposit is non-refundable. Where extra facilities or transport options are non-refundable, in part or in full, the cost of these will be added to the cancellation charge. The cancellation charge may be higher for certain travel arrangements, such as coach tours or other scheduled transportation. Please ask for details of cancellation charges when you book and check your insurance policy to see if you’d be covered for the cost of any cancellation charges.

Cutting Your Holiday Short
If you are forced to return home early, we cannot refund the cost of any services you have not used. If you cut short your holiday and return home early in circumstances where you have no reasonable cause for complaint about the standard of accommodation and services provided, we will not offer you any refund for that part of your holiday not completed, or be liable for any associated costs you may incur. Depending on the circumstances, your travel insurance may offer cover for curtailment and we suggest that any claim is made directly with them.

13. Special Requests
Any special requests must be advised to us at the time of booking e.g. diet, room location, a particular facility at a hotel etc. You should then confirm your requests in writing. Whilst every effort will be made by us to try and arrange your reasonable special requests, we cannot guarantee that they will be fulfilled. The fact that a special request has been noted on your confirmation invoice or any other documentation or that it has been passed on to the supplier(s) is not confirmation that the request will be met. Failure to meet any special request will not be a breach of contract on our part unless the request has been specifically confirmed. We do not accept bookings that are conditional upon any special request being met.

14. Disabilities and Medical Problems
We are not a specialist disabled holiday company, but we will do our utmost to cater for any special requirements you may have. If you or any member of your party has any medical problem or disability which may affect your stay, please provide us with full details before we confirm your booking so that we can try to advise you as to the suitability of your chosen arrangements. We may require you to produce a doctor’s certificate certifying that you are fit to participate in the tour. Acting reasonably, if we are unable to properly accommodate the needs of the person(s) concerned, we will not confirm your booking or if you did not give us full details at the time of booking, we will cancel it and impose applicable cancellation charges when we become aware of these details.

15. Health and Safety
When travelling in remote areas please ensure that you carry with you all your medications as these may not be available locally. Please also ensure that you have had all the necessary inoculations and anti-malaria medication before and when you travel. Your GP should be able to provide the necessary information and medication. Please also notify us before you travel if you have any allergies as some of the trips and tours may not be suitable. Most of our trips require good basic health and physical ability and are not suitable for young children or severely disabled persons. Other trips require a higher level of fitness and stamina so please check our website www.goactivetours.co.uk or speak to one of our representatives. In some cases where you are participating in extreme sports or similar high risk activities you may be required to sign a disclaimer indemnifying us from particular responsibilities.
Your personal safety and that of your fellow companions is of paramount importance to us. Therefore the ultimate decision as to whether we think you are fit, able and competent to participate in any particular event at any particular time is entirely the responsibility of the Group Leader in charge. Local weather conditions and other factors can also be a deciding factor in the decision making process. If an event has to be cancelled for a valid reason then we will do our best to find suitable alternatives but cannot take responsibility financially or otherwise for the cancellation of any one or more trips or events in circumstances beyond our control.

16. Alcohol Policy
The consumption of alcohol during any sport or event is prohibited and the consumption before such an event is strictly controlled by the Group Leader who is responsible for the welfare of the group engaging in such activities. The taking of any illegal substance or drugs (other than prescribed medications) is strictly prohibited at all times. Anyone found in breach of these rules will not only be banned from that particular event but risk being permanently removed from the group and having their holiday terminated forthwith. This also applies to anyone causing annoying or disruptive behaviour or a behaviour that puts any member of the group in danger. In this case no refunds are given and any appropriate legal action, particularly relating to local by-laws, will be taken against the offender(s). (see clause 23 ‘Personal Conduct’ below)

17. Complaints Procedure
We make every effort to ensure that your holiday arrangements run smoothly but if you do have a problem during your holiday, please inform the relevant supplier (e.g. your hotelier) immediately who will endeavour to put things right. If your complaint is not resolved locally, please contact us on 0208 467 4321. If the problem cannot be resolved and you wish to complain further, you must send formal written notice of your complaint to us at PO BOX 1201, Chislehurst, BR7 9BR within 28 days of the end of your stay, giving your booking reference and all other relevant information. Please keep your letter concise and to the point. This will assist us to quickly identify your concerns and speed up our response to you. Failure to follow the procedure set out in this clause may affect our and the applicable supplier’s ability to investigate your complaint, and will affect your rights under this contract.
You can access the European Commission Online Dispute (ODR) Resolution platform at http://ec.europa.eu/consumers/odr/.

18. Financial Protection
The Package Travel, Package Holidays and Package Tours Regulations 1992 require us to provide security for the monies that you pay for the package holidays booked from us. We provide this security by way of a financial failure insurance policy with Tasker & Partners Limited, 107 Leadenhall Street, London, EC3A 4A, company number 03891021.

19. Excursions
If during your holiday we introduce you to reputable third party suppliers of excursions, or other services outside the pre-arranged events, and you choose to enter into a contract for the provision of excursions or other services with that third party, your contract will be with that supplier directly and we act only in the capacity of an agent, and therefore would have no liability for the proper performance of that contract.
The Terms and Conditions in this Agreement will not apply to any contract for the provision of excursions or leisure services not previously agreed and which do not form part of your original trip or tour.

20. Conditions of Suppliers
Many of the services which make up your holiday are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions which will form part of your contract with us. Some of these terms and conditions may limit or exclude the supplier’s liability to you, usually in accordance with applicable International Conventions. Copies of the relevant parts of these terms and conditions are available on request from us or the supplier concerned.

21. Foreign Office Advice
You are responsible for making yourself aware of Foreign Office advice in regard to the safety of the countries and areas in which you will be travelling and to make your decisions accordingly. Advice from the Foreign Office to avoid or leave a particular country may constitute Force Majeure (see clause 10 ‘Events Beyond our Control’).

22. Traveller’s Tips
We have compiled a list of useful information and suggestions that you might find helpful both before and during travel. This can be found under “Traveller’s Tips” on our website www.goactivetours.co.uk.

23. Personal Conduct
All guests staying with us are expected to conduct themselves in an orderly and acceptable manner and not to disrupt the enjoyment of other guests We reserve the right to refuse to accept you as a customer or continue dealing with you if we, or another person in authority, believe your behaviour is disruptive, causes unnecessary inconvenience, is threatening or abusive or if you damage property, upset, annoy or disturb any other traveller or our staff or agents either in the UK or at the destination or if you cause any risk or danger to yourself or others. This also includes telephone, text, email or personal communication.
If the leader of your travel group or any of our staff, ground handlers or group leaders believe that you could be disruptive or that you are suffering from a contagious disease or are showing signs of alcohol or drug abuse related behaviour, they can also refuse to let you proceed with your travel arrangements, restrict your movements on board, disembark you from a ship or other transportation, or remove you from your accommodation or excursion.
If your holiday arrangements are terminated by us or those in authority then our liability to you and/or your party will cease and you and/or your party will be required to leave your accommodation or other service immediately. We will have no further obligations to you and/or your party. No refunds for lost accommodation or any other service will be made and we will not pay any expenses or costs incurred as a result of termination. You and/or your party may also be required to pay for loss and/or damage caused by your actions and we will hold you and each member of your party jointly and individually liable for any damage or losses caused by you or any member of your party. Full payment for any such damage or losses must be paid directly to the accommodation manager or other supplier prior to departure from the accommodation. If you fail to make payment, you will be responsible for meeting any claims (including legal costs) subsequently made against us as a result of your actions together with all costs we incur in pursuing any claim against you. We cannot be held responsible for the actions or behaviour of other guests or individuals who have no connection with your booking arrangements or with us.
We may also seek the following remedies from you:
1. Repairing or replacing property lost, damage or destroyed by you; and
2. Compensating any passenger, crew, staff or agent affected by your actions.
In addition, criminal proceedings may also be instigated.
Please note that, for the purposes of this section, reference to “you” or “your” includes any other person in your party.

24. Accommodation
Any accommodation we arrange for you must only be used by those people named on your Confirmation Invoice (or Final Amendment Invoice).
You are not allowed to share the accommodation or let anyone else stay there. You are responsible for the cost of any damage caused to your accommodation or its contents during your stay. These charges must be met by you and may have to be paid locally.

25. Enjoy your Holiday – Push your Boundaries – and above all, Have Fun!

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